Privacy Policy

This policy explains how we handle personal information when you visit this website, call us, email us or ask us to quote for a renovation. We keep the policy plain because privacy should not require a law degree to understand.

Who we are

Ace Bathroom Renovations Brisbane is a QBCC licensed bathroom and kitchen renovation builder servicing Greater Brisbane. You can contact us about privacy by phone on (07) 8590 6941 or by email at AceBathroomRenovationsBrisbane@gmail.com.

What we collect

We only collect information we need to respond to your enquiry and deliver a renovation. That may include:

• your name, phone number, email address and suburb;
• details about your property, bathroom, budget, timing and project scope;
• information you choose to send us, including photographs, plans, product links and body corporate requirements;
• records of our conversations, quotes, contracts, variations, payments and project correspondence;
• basic technical information such as your browser type, device type and the pages you visit, if analytics are enabled.

We do not ask for sensitive information such as health records, financial account details or government identifiers through this website. Please do not send that information in a quote form. If we need it later for a legitimate purpose, we will explain why and how it will be handled.

How we collect it

We collect information when you:

• call or text us;
• send an enquiry through the quote or contact form;
• email us or reply to our messages;
• meet us on site or communicate during a project;
• interact with our website, including through cookies or analytics where enabled.

Our quote form includes a hidden anti-spam field. If that field is completed, the submission may be discarded without a response. We also use basic validation to ensure the information is usable.

Why we use it

We use personal information to:

• respond to your enquiry and arrange a site measure;
• prepare a quote, contract, scope of work and programme;
• coordinate trades, suppliers, approvals and certifications;
• manage payments, warranties and after-handover support;
• keep business records required by law;
• improve our website, services and customer communication;
• send service-related updates where you have asked for them.

Your contact details are used to respond to your enquiry and manage your project. We do not rent contact lists or share your project details with other renovation contractors for their own marketing. If we need to involve a supplier or trade to deliver your project, we share only the information necessary for that purpose.

Disclosure to others

We may disclose information to:

• licensed trades, suppliers and consultants working on your project;
• our email, hosting and customer-management service providers;
• insurers, certifiers and regulators where required for the project;
• professional advisers, auditors or lawyers if necessary;
• government agencies or courts where required by law.

Our website is hosted on Cloudflare Pages. Quote and contact submissions may be processed by Cloudflare and delivered to us by email or a webhook provider. Those providers handle data under their own terms and privacy policies. We choose providers that are appropriate for a small Australian building business, but we cannot control every aspect of their global infrastructure.

Overseas storage

Some service providers may store or process data outside Australia. Where that occurs, we take reasonable steps to ensure the information is handled consistently with Australian privacy expectations. By using this website or sending an enquiry, you understand that your information may be processed by providers located overseas.

How long we keep it

We keep enquiry records for as long as needed to respond and maintain a useful sales history. If you become a client, we keep contract, payment, warranty and project records for the periods required by law and for as long as needed to support warranty and insurance obligations. If you ask us to delete information and we are not legally required to keep it, we will do so within a reasonable period.

Security

We use reasonable technical and organisational measures to protect personal information, including access controls, reputable service providers and limiting access to people who need it for their work. No method of transmission or storage is completely secure. If you are concerned about sending sensitive information through the website, call us instead.

Cookies and analytics

This website may use essential cookies and, where enabled, privacy-respecting analytics to understand which pages are useful. We do not use the website to build advertising profiles of individual visitors. You can block or delete cookies in your browser settings. Blocking essential cookies may affect some site features.

Your choices and rights

You may ask us to:

• tell you what personal information we hold about you;
• correct information that is inaccurate or out of date;
• delete information we are not required to keep;
• stop sending you non-essential communications.

Contact us using the details above. We may need to verify your identity before acting on a request. We will respond within a reasonable period and explain if we cannot comply with a request and why.

Complaints

If you believe we have mishandled your personal information, please contact us first so we can investigate. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. We will cooperate with any lawful investigation.

Changes to this policy

We may update this policy as our business, website or legal obligations change. The current version will always be published on this page with the date it was last updated. If a change materially affects how we use existing information, we will take reasonable steps to let affected people know.